Privacy Policy

Last updated: October 15, 2026 · Effective: October 15, 2026

ReadyNex is training management for coaches and their clients: the coach web app at app.readynex.cc and the ReadyNex mobile apps. It is operated by Yuyao Qingyao Sports Technology Co., Ltd. (余姚轻曜体育科技有限公司) (“we”, “us”), which is responsible for your personal information. This policy explains what we collect, why, who we share it with, and your choices.

1. What we collect

• Account: name, email address, and a hashed password or one-time sign-in codes.
• Coaching data: client and team rosters, client profiles (such as age, sport, goals, injuries and pain notes), training plans, finished sessions, effort ratings (RPE), weights and sets, test results and reports, and feedback between coaches and clients. Some of this is health-related; we use it only to provide the service.
• Ready AI: what you write to Ready AI and its replies, and what the assistant remembers for you (you can see and delete those memories in Settings).
• Device and usage: your device's time zone (so days, reminders and usage limits follow your clock), push notification tokens on mobile, and the logs we need to keep the service reliable, such as request trace IDs and error details. We record how features are used inside ReadyNex to improve it; we do not use third-party advertising trackers.
• Problem reports you send: when you use “Report a problem”, the description you write, any pictures or videos you choose to add, and diagnostics the app attaches: the current page path and the record IDs on it, app version, browser or device type and OS version, language and time zone, recently visited pages and the names of buttons you tapped, recent request paths and their results, and the last error with its request trace ID. Diagnostics never include chat messages, form contents, request or response bodies, or your screen, and you can view all of it before sending. We use it only to investigate and fix what you reported, and delete it with your account.
• Payments: for web purchases our reseller Creem collects your payment details. We receive the order status, amount, plan, and the email and country you used — never your card number.

2. How we use it

• To run ReadyNex for you and your coach: plans, sessions, feedback, testing and reports.
• To power Ready AI features you use.
• To send sign-in codes, reminders and service emails.
• To process purchases and plan changes, provide support, keep accounts secure, and fix and improve the service.

3. Who we share it with

• Your coach or your clients: ReadyNex exists so coaches and clients can work together, so a client's training, feedback and profile are visible to the coach they are connected to.
• Hosting: Alibaba Cloud, servers in Virginia, United States.
• AI model providers: when you use Ready AI, the content that feature needs is sent to large-language-model providers through our model gateway (currently Alibaba's Qwen models via the Tokendance gateway). This processing may take place outside your country, including in China.
• Email delivery: Resend sends our sign-in codes and service emails.
• Payments: Creem (our Merchant of Record) for web purchases; Apple for App Store purchases.
• Push notifications: Expo's push service and Apple/Google deliver mobile notifications.
• Problem tracking: problem reports you send, together with your name, are copied to the Feishu (Lark) table our team uses to follow up and fix them. Feishu may process them outside your country, including in China. They are deleted from it when you delete your account.

We do not sell your personal information or share it for advertising. We may disclose information when the law requires it.

4. Where it is stored and for how long

Your data is stored on our servers in the United States and kept until you delete your account. After deletion we delete or anonymize your personal information, except where we must keep it by law. Backups are kept for a limited time to protect against data loss and are overwritten on a rolling basis.

5. Your rights

• Access and export: ask us for a copy of your data, or export it from the app where available.
• Correction: update your profile and contact details in Settings.
• Deletion: delete your account from Settings (coaches) or Profile → Delete account (clients). This removes your data and cannot be undone.
• Objection and restriction: you can ask us to stop or limit certain processing.

If you are in the EU or UK you have these rights under the GDPR, and may complain to your data protection authority. If you are a California resident you have rights under the CCPA; we do not sell or share personal information as those laws define it. To use any of these rights, email support@readynex.cc.

6. Cookies

We use only the cookies and local storage ReadyNex needs to work, such as keeping you signed in and remembering your settings.

7. Security

We use encryption in transit (HTTPS), access controls and hashed password storage. No system is perfectly secure, but we work to protect your information.

8. Children

ReadyNex is not directed to children under 13. Where a client is under 16, or under the age of digital consent where they live, their coach must have a parent or guardian's consent before adding them. If you believe a child's data was added without consent, contact us and we will delete it.

9. Changes

We may update this policy. We will announce material changes in the app or on this page.

10. Contact

Questions about this policy or your personal information? Email support@readynex.cc, or write to Yuyao Qingyao Sports Technology Co., Ltd. (余姚轻曜体育科技有限公司), Room 202, Building 12, Shengrong Micro-Enterprise Park, Mazhu Town, Yuyao, Ningbo, Zhejiang, China.